We are hiring - Customer Service Officer - RUSWIN PNG

Customer Service Officer

 About the Role

We are seeking a reliable and customer-focused to join our Locksmith Kiosk team. The successful candidate will be responsible for delivering excellent customer service while assisting with key cutting, lock sales, and basic locksmith services.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner at the kiosk
• Assess customer needs and recommend appropriate locksmith products and services (e.g., key cutting, lock replacement, duplication)
• Handle cash, EFTPOS, and other payment transactions efficiently
• Maintain accurate records of daily sales and transactions
• Respond to customer inquiries, complaints, and service requests promptly
• Ensure timely turnaround for key cutting and minor locksmith services
• Monitor and replenish stock (keys, locks, accessories) and report shortages
• Maintain cleanliness, organization, and professional presentation of the kiosk
• Adhere to company policies, safety standards, and security procedures
• Support promotional activities and upsell products where appropriate
• Coordinate with technicians for advanced locksmith jobs if required
• Conduct daily cash reconciliations and prepare reports
• Provide after-sales support and follow-up with customers

Requirements & Qualifications

• Certificate or Diploma in Business Administration/ Sales & Marketing
• Previous experience in customer service, retail, or similar role preferred
• Basic knowledge of locksmith services is an advantage (training can be provided)
• Strong communication and interpersonal skills
• Honest, reliable, and able to handle cash responsibly
• Ability to work independently and as part of a team
• Willingness to learn and operate key cutting machines

Application Deadline – 27 March 2026

Please send your application via email to our HR department at hr.pg@ruswin.com.